Help & Knowledge

Frequently Asked Questions

Everything you need to know about Dkolla, DK Coin mining, withdrawals and more.

📱 General Questions

What is Dkolla?

Dkolla is a revolutionary mobile cryptocurrency mining application that allows users to mine DK coins directly from their smartphones. No expensive hardware, no electricity costs — just tap and earn.

The platform includes hourly mining, daily rewards, a lucky spin wheel, and a referral system for passive income.

Is Dkolla free?

Yes — 100% free to download and use. No subscription fees, no hidden charges, no required investments. We monetize through optional short ads that unlock rewards.

Which devices are supported?
  • Android: Version 6.0 and above
  • iOS: iPhone 6+, iOS 12+

Download from dkolla.com

Do I need to keep the app open while mining?

No. Once you tap Start Mining, it runs on our cloud servers. You can close the app completely. Mining continues for 1 hour and stops automatically.

Can I use multiple accounts?

Maximum 2 accounts per device are allowed. Creating more accounts may lead to a permanent ban from the platform.

⛏️ Mining & Earning

How does mobile mining work?

Dkolla uses a cloud-based mining model. Your phone triggers a mining allocation on our servers — it doesn't do the computation itself. This means no battery drain, no overheating, no high data usage.

How much can I earn?
  • Base Mining Rate: 0.1–0.2 DK per hour
  • Daily Claim: 50 DK/day
  • Lucky Spin: 5–100 DK daily
  • Watch Ad: 10 DK per ad
  • Referrals: 10% of referral mining + signup bonus
Why does mining stop after 1 hour?

The 1-hour session is a fairness and anti-bot measure. It prevents automated farming and ensures real human engagement, keeping coin distribution fair for everyone.

How do I increase my mining speed?

Mining speed increases through:

  • Referral bonuses (each active referral adds to your rate)
  • Boost packages available in the Shop
  • Mining streak bonuses (consecutive daily mining)
What is a Mining Streak?

Streak counts consecutive days you've mined. Mining at least once per day maintains your streak. Missing a day resets it. Long streaks unlock achievement badges and bonus rewards.

🎁 Rewards

What is the Lucky Spin wheel?

A daily gamified wheel with 8 prize segments: 100 DK, 50 DK, 25 DK, 10 DK, 5 DK and a Miss slot. Watch a short ad to spin — once per 24 hours.

How do I claim daily rewards?

Tap the Daily Claim button on the home screen once every 24 hours. Watch a short ad to complete the claim and receive your DK bonus.

What is the Watch Ad reward?

Watch short video ads and earn +10 DK per ad. This is our primary revenue model — ad revenue funds the coin distribution to our community.

What is a Boost package?

Boost packages are temporary upgrades that double or triple your mining rate for a set time period. Available in the in-app Shop.

👥 Referrals

How does the referral system work?

Share your unique referral code. When someone signs up using it:

  • Both get a signup bonus
  • You earn 10% commission of all their mining — permanently
  • No limit on team size
Where do I find my referral code?

Open the app → Tap the Team / Referral tab → Your unique code and shareable link are displayed there.

Is there a limit on referrals?

No limit. Invite as many people as you want. Each active referral contributes 10% of their mining earnings to your balance — indefinitely.

💰 Withdrawals & Payments

What is the minimum withdrawal?

Minimum withdrawal is 20,000 DK coins. This threshold reduces blockchain fees and prevents spam requests.

How do I withdraw my DK coins?
  1. Go to Wallet section in app
  2. Ensure balance ≥ 20,000 DK
  3. Select blockchain network (BEP-20 recommended)
  4. Enter withdrawal amount
  5. Confirm wallet address
  6. Submit request — processed in 24–72 hours
Which blockchain networks are supported?
  • BEP-20 (Binance Smart Chain) — Recommended, lowest fees (~$0.20)
  • Polygon (MATIC) — Fast, low cost (~$0.01)
  • ERC-20 (Ethereum) — Most compatible, higher gas fees
Are there withdrawal fees?

Dkolla does not charge fees. You pay only blockchain gas fees (deducted automatically from the withdrawal amount).

What if my withdrawal is rejected?

If a withdrawal is rejected, coins are automatically refunded to your in-app balance. Contact support@dkolla.com with your withdrawal ID for assistance.

🔒 Security & Privacy

Is my data safe?

Yes. We use industry-standard encryption, Firebase secure backend, and strict security rules. Your private keys never leave your device — we only store your public wallet address.

Can I change my wallet address later?

No. Wallet addresses are permanently locked once set during registration. This prevents account hijacking and unauthorized withdrawal redirects. Double-check your address at signup.

What is the "Global Alert" on the home screen?

Real-time announcements from the Dkolla admin team. Covers system updates, maintenance windows, new features, and important news.

What if I lose access to my account?

Your login is your wallet address from MetaMask or Trust Wallet (BSC or ETH). If you lose access, recover it from your wallet app. Contact support@dkolla.com with your wallet address for further help.

⚙️ Technical Issues

Mining won't start. What should I do?
  • Check internet connection (Wi-Fi recommended)
  • Update to latest app version from dkolla.com
  • Clear app cache: Settings → Apps → Dkolla → Clear Cache
  • Restart your phone
  • Reinstall the app (account data is safe)
Coins aren't appearing after mining. Why?

Coins credit automatically after the 1-hour session. If missing:

  • Wait 5–10 minutes for backend processing
  • Force-close and reopen the app
  • Ensure the full 1-hour cycle completed

If balance still incorrect after 24 hours, report with screenshots to support@dkolla.com

Ads aren't loading. Can I still earn?

Ad-based rewards (spin, watch ad) require ad completion. If ads don't load:

  • Disable VPN or ad-blockers
  • Try after 15–30 minutes
  • Check internet connection

Base mining works without ads.

How do I contact support?

💎 DK Coin

What is DK Coin?

DK is Dkolla's native utility token — earned through mining, daily claims, spins, and referrals. Designed for in-app rewards today, with DEX/CEX trading planned on our roadmap.

When will DK be listed on exchanges?

Exchange listing is planned in Phase 02 (Q3 2026) starting with PancakeSwap DEX. Follow our Roadmap and Telegram for updates.

How is the DK Coin price determined?

Once listed, price will be determined by market demand, supply, and liquidity on decentralized exchanges. Currently the internal reference value is $0.01 USD per DK.

When will DK be listed on CEX?

CEX (centralized exchange) listings will be announced via the Global Alert system and our official Telegram channel. Follow our roadmap for timeline updates.

Still have questions?

Our support team is ready to help you with any issue.